Frequently Asked Questions
Everything about ordering, payments, shipping & returns.
How do I know a Jamdani is genuine?
A true Jamdani is handwoven — the motifs are added pick-by-pick with the supplementary-weft technique, so butis appear to float on the fabric and the reverse shows fine, irregular thread work (never a printed or jacquard-perfect repeat). Our Jamdanis are sourced loom-direct from weaver families in the Dhakai, Tangail and Shantipur traditions, and we're happy to share close-up weave photos on WhatsApp before you buy.
What is the difference between Jamdani and printed sarees?
In Jamdani, every motif is woven into the cloth by hand during weaving — it is part of the fabric itself, visible on both sides. Printed sarees carry surface prints only. This is why a handwoven Jamdani takes weeks on the loom and drapes with a feather-light muslin feel that printing can never reproduce.
How do I pay for my order?
We accept UPI (GPay, PhonePe, Paytm, BHIM — scan the QR shown at checkout) and bank transfer (NEFT/IMPS). After placing your order you'll see the exact payment details and QR code; submit your UTR reference on the confirmation page or WhatsApp us the screenshot. Our team verifies and confirms your order, usually within 2–4 hours.
Is paying by UPI / bank transfer safe?
Yes. You pay directly to our verified business UPI ID / current account — no card details are stored on our site at all. Every payment is manually verified by our team before your order is processed.
When will my order ship?
Confirmed orders are dispatched within 2–3 business days from Kolkata. Delivery typically takes 3–7 days depending on your location. You can track any time from the Track Order page.
What are the shipping charges?
Regular shipping is complimentary across India on all saree orders. Express Shipping starts at ₹149 and Priority Express at ₹249 per saree (final charges may vary with destination and package weight). International orders are quoted individually. See the full Shipping Policy.
Can I return or exchange a saree?
We offer a 7-day return window for sarees that arrive damaged, defective or different from the item ordered — unused, with security tags and original packaging intact. Report within 48 hours of delivery with photographs and we will arrange a complimentary reverse pickup; you may choose a replacement (subject to availability) or a full refund. Full Return, Refund & Cancellation Policy.
Are your sarees genuine handloom?
Every piece is sourced directly from registered weaver cooperatives in Bishnupur, Dhanekhali, Shantipur and Tangail. Where applicable, pieces carry handloom tags and we're happy to share weave details on WhatsApp.
Do you offer blouse stitching or customisation?
Yes! Many of our sarees can be stitched to your measurements or customised in colour combinations. Message us on WhatsApp with your requirement before ordering.
How do I use a coupon code?
Enter the code (e.g. WELCOME10) in the coupon box on the cart page and tap Apply. Discounts reflect immediately in the order summary.
Do you ship internationally?
Currently we ship across India. For international orders, write to contact@shotoshreeboutique.in and we'll arrange it personally.