Return, Refund & Cancellation Policy

Returns

We offer a 7-day return window from the date of delivery, applicable only to sarees that are received damaged, defective, or different from the item ordered.

To be eligible for a return:

• The saree must be unused, unworn, unwashed and unaltered.
• It must be free from perfume, makeup, stains, or any signs of use.
• ShotoShree security tags and sticker labels must remain intact and attached.
• The running blouse piece must remain uncut and attached to the saree.
• The saree must be returned in its original packaging/gift box.

Returns will not be accepted for items damaged after delivery due to mishandling, improper washing, alteration, cutting of the blouse piece, or exposure to water/liquids.

Damaged, Defective or Incorrect Items

If your order arrives physically damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with clear photographs of the saree, tags and packaging.

Once verified, ShotoShree Boutique will arrange a complimentary reverse pickup at no additional cost. You may choose between a replacement, subject to availability, or a full refund including the applicable shipping charges.

Cancellation

Orders may be cancelled free of charge before packing and dispatch, which is generally within 12–24 hours of placing the order. A 100% refund will be initiated upon cancellation.

Once an order has been packed, dispatched, or handed over to the courier, it cannot be cancelled while in transit.

Refunds

Once a returned item reaches us, our quality control team will inspect it within 2 business days.

After the return is approved:

• Online payments (UPI, Card or Net/Mobile Banking): refunds will be credited to the original payment method within 5–7 business days.
• WhatsApp or direct bank-transfer payments: refunds will be made through NEFT/UPI within 3–5 business days after the required bank or UPI details are provided.

Refund timelines may vary slightly depending on the customer's bank or payment provider.

How to Request a Return

To initiate a return, please:

1. Email contact@shotoshreeboutique.in or contact our WhatsApp Concierge at +91-9643073679.
2. Provide your Order Number and the reason for the return.
3. Share clear photographs of the saree, intact tags and original packaging.
4. Once approved, we will arrange the reverse pickup from your delivery address, generally within 24–48 hours.

Please note: A return request does not automatically guarantee approval. All returns are subject to verification of the conditions mentioned above.