Privacy Policy

1. Information We Collect

Depending on how you use our Website, we may collect:

• Contact Information: Your name, mobile number, email address and billing address.
• Delivery Information: Recipient name, delivery address, PIN code, landmark, city, state and country, along with any gift notes or delivery instructions.
• Order & Payment Information: Items purchased, order value, payment method, transaction ID and payment status.
• Website Information: IP address, browser and device information, pages visited, session information, wishlist selections and similar technical data.

We do not store your full credit/debit card number, banking password or UPI credentials on our servers.

2. How We Use Your Information

We collect and use your information only where reasonably necessary to operate our business, including to:

• Process and deliver your orders.
• Provide order confirmations, invoices, payment updates and shipment tracking.
• Communicate with you through email, phone, SMS or WhatsApp regarding your orders and customer support requests.
• Assist with product enquiries, returns, refunds and delivery issues.
• Maintain business, accounting and tax records.
• Prevent fraud, misuse and unauthorised transactions.
• Comply with applicable legal and regulatory requirements.

3. Payment Processing

Online payments are processed through trusted payment service providers, including Razorpay Software Private Limited. Payment information is handled through the payment provider's secure infrastructure and applicable security standards.

ShotoShree Boutique does not intentionally collect or store raw payment card details or banking passwords on its own servers.

4. Sharing of Information

We do not sell, rent or trade your personal information to advertisers, data brokers or other third parties.

We may share only the information reasonably necessary to provide our services with trusted service providers, such as:

• Payment providers: Razorpay and other payment services selected at checkout.
• Courier and logistics providers: Shiprocket and relevant delivery partners such as DHL, FedEx, Blue Dart, India Post or other carriers used for your order.
• Professional or legal advisers: Where reasonably required to protect our legal rights or business interests.
• Government or law-enforcement authorities: Where disclosure is required by applicable law, court order or lawful governmental request.

These parties receive information only to the extent necessary for the relevant service or legal purpose.

5. Cookies and Local Storage

Our Website may use cookies and browser storage technologies to remember shopping cart items, wishlist selections, session information and basic preferences.

You can manage or disable cookies through your browser settings. Some Website features, including cart and checkout functionality, may not work properly if certain cookies are disabled.

6. Data Security and Retention

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss or disclosure.

Personal information is retained only for as long as reasonably necessary for the purposes described in this Policy, or for as long as required by applicable legal, tax, accounting or regulatory requirements.

7. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of personal information held by us.

To submit a privacy or data deletion request, email:
contact@shotoshreeboutique.in

Please use the subject line: “Personal Data Deletion Request”

We may verify your identity before processing a request. Certain information, including invoices and transaction records, may need to be retained where required by law.

8. Grievance Officer

For privacy concerns, complaints or requests relating to your personal information, you may contact:

9. Applicable Law

This Privacy Policy is governed by the laws applicable in India, including applicable provisions of the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, the Information Technology Act, 2000, and other applicable consumer, e-commerce and data protection laws and regulations.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable laws. The latest version will always be published on this Website with its effective date.